Services

In addition to our primary services - program evaluation, accreditation and regulatory compliance, and training development and facilitation - Innovative Link Consulting, LLC offers assistance in the following areas:

 

Benchmarking and continuous quality improvement

Innovative Link Consulting, LLC will apply best practices from top organizations in your field to your organization's current performance and operational design to improve overall performance of specific processes and systems within your organization.  In order to achieve this goal, Innovative Link Consulting, LLC will assist your organization in:

  • Determining what and how to benchmark;
  • Measuring your own quality and service programs against actual industry standards;
  • Linking benchmarking with organization's strategic plan; and
  • Developing performance improvement processes and methods for monitoring those systems.  

Customer satisfaction measurement

Innovative Link Consulting, LLC will assist your organization in determining the following about your customers:

  • Where you are failing your customers;
  • Which types of customers you satisfy and which you do not; and
  • What aspects of your products and/or services provide satisfaction and which aspects do not.

Policies and procedures development

Innovative Link Consulting, LLC can create policies and procedures that meet federal, state, and other funding source requirements.  Policies and procedures can also be developed that address quality improvement, risk management, and other accountability issues.

 

 

 

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